Return policies are listed in the details of each product page. Most items are either returnable for store credit or final sale.
Items marked “Final Sale” cannot be returned. We sell these products as “Final Sale” to maintain such significant discounts. If you are concerned that you may wish to return an item, please check whether it is “Final Sale” prior to making your purchase or email us at email@example.com with questions related to the product you're interested in.
Return For Store Credit
Items marked “Return for store credit” are returnable for STORE CREDIT (less a 20% restock fee) within 7 days of customer receiving the item. Postage as well as any other expenses in relation to returning such as secure packaging must be paid by you, the customer. Upon receipt and reprocessing of the item into our warehouse, you will then receive the store credit less a 20% restock fee within 24hrs. Items must be returned in the original condition that they were received. Do not return item to manufacturer. Email firstname.lastname@example.org to receive instructions on where to ship your eligible returned items and please include your order number with all returns.
If your order arrives damaged, please submit a photo of the damage with your request and order number to email@example.com within 48 hours of receiving the shipment. If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. All eligible damaged items will be shipped a new item(s) at the companies expense.
In most cases we will do our best to honor a cancellation up until the point of the product(s) being shipped. If your order has shipped, then we are unable to cancel the order. Upon receiving the goods, if item is marked as “Final Sale” you will be unable to make a return, however if item is marked “Return for store credit” then eligible claims will be issued the appropriate STORE CREDIT, see “Return for store credit” for full details.
Lost Or Stolen Packages
In the event your item was lost, stolen, or mis-delivered, please email us at firstname.lastname@example.org within two business days of delivery. It is not our policy to replace lost, stolen, or mis-delivered packages. We suggest you always have packages delivered to a secure location where someone will be able to receive the goods (office building, doorman building, etc.). Please get in contact with your post office / designated carrier as they will be able to assist you.
Acceptance of a return is within our sole discretion.